Terms of use

1. Who we are and what these terms cover

Axozar is a trading name owned by PARTNEXIA TECHNOLOGIES LIMITED, a company registered in England and Wales with company number 17161190, whose registered office is 72 Halliwick Road, London, England, N10 1AB. In these terms, “we”, “us” and “our” refer to that company.

Axozar provides online tools for B2B prospect discovery, contact groups, SMS campaigns, conversation management and AI-assisted replies. By using the service you agree to these terms. The service is intended for business users aged 18 or over. You must be authorised to act for any business you register.

2. Your account and access

Provide accurate account details and keep them up to date. Protect your password, email sign-in links and access to the email account used to sign in. Do not share access with unauthorised people. Tell us promptly if you suspect misuse.

Texting may require an assigned sending number, available credits and an eligible account or subscription. We may restrict access where necessary to protect the service, investigate misuse or comply with law.

3. Responsible marketing and contact data

You are responsible for the legality of your contact lists, messages and campaigns, including compliance with applicable data protection law, the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Publicly listed business contact details are not automatically permission to send marketing. Marketing rules differ between corporate subscribers and individual subscribers, including sole traders and some partnerships. A mobile number does not establish which category a recipient belongs to. Obtain consent wherever required, establish an appropriate lawful basis and provide required privacy information.

Identify your business honestly, provide an effective way to opt out and honour objections promptly. Do not upload or send unlawful, misleading, abusive, discriminatory, fraudulent or harmful content. Do not impersonate others, attempt to bypass suppression checks or send to people who have objected.

Axozar checks opted-out and negatively responding numbers against a persistent do-not-text list. Deleting a conversation does not remove that safeguard. These controls do not certify that a campaign is legally compliant. We may block campaigns or suspend accounts that breach these requirements.

4. AI replies and campaign instructions

You decide whether to enable automatic replies and provide the business facts and campaign objective. You authorise the enabled assistant to send replies on your behalf within that workflow. Review your instructions, prices and claims and monitor conversations.

AI-generated content may be inaccurate or unsuitable. Do not use the service for high-risk decisions or provide sensitive personal information that is not necessary for the campaign. We do not guarantee leads, appointments, sales, rankings or any commercial outcome.

5. Trials, subscriptions and text credits

The price, included credits, trial allowance and billing interval shown in your account and at checkout apply to your purchase. A trial is time-limited; promotional or administrator-assigned trial allowances may differ. After a trial expires, sending is paused unless an eligible paid plan is active.

Monthly subscriptions renew automatically until cancelled. You can upgrade during your trial and manage cancellation or your payment card through the billing area. Cancellation prevents future renewal; paid access continues until the end of the current paid period. Failed payments may pause texting.

Text bundles are separate purchases. Where a saved-card purchase is offered, confirming it authorises the displayed charge to that card. Credits are used according to the actual message and segment calculation shown by the service; long messages or certain characters can use more than one segment. Do not assume one message always equals one credit.

Review the displayed cost before sending. Cancelling a subscription does not automatically refund past charges or unused credits. Contact us about a billing error or refund request; any remedy required by law remains available. We will notify you of material pricing changes before they apply to a future renewal.

6. Availability and third-party services

Prospect information may be incomplete or outdated. SMS delivery and delivery receipts depend on network conditions and recipient availability; delivery, timing and responses are not guaranteed. The service may be interrupted for maintenance, third-party outages or circumstances outside our reasonable control.

Scheduled campaigns and enabled replies can run without your device being open. Review or cancel scheduled work when you no longer want it sent. Third-party payment and communication services may apply their own terms when you use them.

7. Your content, privacy and intellectual property

You retain rights in the content you provide and grant us the permissions needed to host, process and transmit it to deliver the service. You must have permission to use any uploaded content or personal data.

Axozar’s software, branding and website materials belong to us or our licensors. You may use them only as part of authorised use of the service. Do not copy the platform, interfere with its operation or attempt unauthorised access.

Our Privacy policy explains personal data handling. Where we process campaign contact data on your behalf, you are responsible for determining your controller obligations and ensuring suitable processing terms are in place with us before use.

8. Suspension, cancellation and liability

We may suspend or terminate use for a serious breach, unlawful activity, non-payment or risks to recipients or the service. Where reasonable, we will give notice and an opportunity to resolve the issue. You can stop using the service and cancel renewal through billing; contact us separately about account closure and data requests.

To the extent permitted by law, we are not responsible for indirect losses, loss of anticipated profit or campaign outcomes, or loss caused by inaccurate customer instructions or unlawful customer use. Nothing excludes liability for fraud, death or personal injury caused by negligence, or liability that cannot lawfully be excluded. Any mandatory statutory rights remain unaffected.

9. Changes, law and contact

We may update these terms to reflect changes in the service or law. Material changes will be communicated where appropriate. These terms are governed by the laws of England and Wales, with disputes subject to the courts of England and Wales, unless mandatory law provides otherwise.

For questions or complaints, email hello@techcircleteam.com or write to our registered office above.